| 1. |
Check
for 3 Solid Green Lights on the DSL Modem
If the READY light is blinking on a Westell modem or if there is
anything less than 3 solid green lights on other modem types, then
go to step #8. |
| 2. |
Check
Ethernet Cable
Make sure you have a solid link between your DSL modem and the
first Ethernet device connected to it. A solid green link light
on your modem indicates a good link. Otherwise follow the Ethernet
cable and make sure it is connected to your computer, router,
hub or switch and to the DSL modem. If you have an older Fugitsu
DSL modem with a serial number ending in 12, you'll need a cross-over
cable. All others should be using a straight through ethernet
cable.
|
| 3. |
DHCP Lease
Find out if you have a valid address using the ipconfig
command in windows.
Go to the START menu and select RUN. In the RUN
command type: cmd, and click OK. A DOS window should
open, now type ipconfig, if your IP address starts with
169 you should type ipconfig/renew. If you see an IP address
starting with 206 or 207 you are probably back online. If the
IP address starts with anything different than 169, 206 or 207.
Starting instead with a number such as 192, for example, you have
a firewall router on your LAN and you must proceed to re-start
that device.
If
you have windows 95, 98 or ME you should type winipcfg
on the Run command. See example image below.
You will see an IP Configuration window
open. From the pull down menu select
your ethernet adapter. In the "IP Address" section you should see a number starting with 206.117 or 207.151. If there is a number starting with 169.XXX then click once on Release All and
once again on Renew All. If you still don't get an address starting with 206.117 or 207.151 then proceed to step #8
|
| 4. |
Local Area
Networks (LANs)
Try plugging one of your computers directly into the cable that attaches your DSL modem to the hub (or router). If a single computer connected to the DSL modem is able to obtain a lease and use the Internet then your problem is local to your network and may be a bad hub, bad port on the hub or incorrect wiring of your LAN. Verify whether you can see other computers on your network by clicking on the "Network Neighborhood" icon on your desktop. If you can see your other computers then the problem is probably in the connection between the hub and modem. Make sure the uplink port
(AKA "cascade") on the hub is connected
to the DSL modem using the supplied Verizon
crossover cable. If there is an uplink
button then this should be in the uplink
position. Some hubs (Asante for example)
have uplink ports that share their connection
with one of the standard ports. Make sure
you don't have a cable plugged into the
standard port which corresponds to the
uplink port.
|
| 5. |
Check
TCP/IP Settings
Windows users should check that their
Network control panel has the TCP/IP protocol
installed and is pointing to their Ethernet
adapter. Please see Configuring your TCP/IP Settings. |
| 6. |
Do
a "ping" Test
A ping test will tell you if your connection
is active. Do a ping test to see if you
can reach our router. Use
the L A Bridge Network
Utilities page to do Ping and Traceroute
test directly from your Web browser.
Or from the START menu select PROGRAMS
then MSDOS Prompt. Type: ping
206.117.169.1
If
your DSL connection is down you will
see "Destination Host Unreachable".
If your connection is good then you
will see lines showing the response
time in milliseconds. (See example image
below; command shown in red.) If this fails then go to step 7.
|
| 7. |
Trace
Route Test
If you can ping our routers IP address, but you
are unable to connect to our site or
a particular Web site then there may be a DNS problem. Do the ping test again but this time type: ping
gw.LABridge.com. If that works then DNS is fine and you should try to do a "traceroute" to the site you are trying to reach (i.e. TraceRt www.yahoo.com). From
the START menu select PROGRAMS
then MSDOS Prompt. Type: tracert
206.117.169.1
See
example image below, command shown in
red.
|
| 8. |
Call L A Bridge:
Call
L A Bridge at 310.228.3626, option 1. We will open a trouble ticket
and help you establish where the problem lies. If you have an
alternative Internet connection fill out an online trouble
ticket
|
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