| 1. |
Check
Lights on the DSL Modem
If any lights are off or blinking then
go to step #8. |
| 2. |
Check
Ethernet Cable
Make sure you are using the grey ethernet
cable that shipped with your DSL modem
from Verizon. If you have lost this
cable then you can use a standard "crossover"
cable instead. Only use a "straight
through" cable for modems shipped after
the summer of 2000 and with serial numbers
ending in 14. Serial numbers are found
on the bottom of the modem.
|
| 3. |
DHCP
Lease
Mac
OS 9:
Find out if you have a valid address by going to your TCP/IP
Control Panel. You can get there by going to the Apple
menu
> Control Panels  >
TCP/IP .
In
the IP Address field you should see a number starting with
206.117 or 207.151. If there is a number starting with 169.XXX
then select
Connect Via: PPP and then select Configure: Using PPP
Server. Close the TCP/IP Control Panel and select Save
when prompted. See example image below.
Now re-open the TCP/IP Control Panel and change the settings to
Connect Via: Ethernet and Configure: Using DHCP Server.
Close the TCP/IP Control Panel and select Save when prompted.
If you still don't get an address starting with 206.117 or 207.151
then proceed to step #8.
|
| 4. |
Local
Area Networks (LANs)
Try plugging one of your computers directly
into the cable that attaches your DSL
modem to the hub (or router). If a single
computer connected to the DSL modem is
able to obtain a lease and use the Internet
then your problem is local to your network
and may be a bad hub, bad port on the
hub or incorrect wiring of your LAN. Verify
whether you can see other computers on
your network by clicking on the "Network
Neighborhood" icon on your desktop. If
you can see your other computers then
the problem is probably in the connection
between the hub and modem. Make sure the
uplink port (AKA "cascade")
on the hub is connected to the DSL modem
using the supplied Verizon crossover cable.
If there is an uplink button then this
should be in the uplink position. Some
hubs (Asante for example) have uplink
ports that share their connection with
one of the standard ports. Make sure you
don't have a cable plugged into the standard
port which corresponds to the uplink port.
|
| 5. |
Check
TCP/IP Settings
Check the TCP/IP Control Panel and make
sure the Connect Via: is pointed
to the Ethernet adapter you are using.
Please see Configuring
your TCP/IP Settings. |
| 6. |
Do
Ping Test
A ping test will tell you if your connection
is active. Do a ping test to see if
you can reach our router. Use
the L A Bridge Network
Utilities page to do Ping and Traceroute
test directly from your Web browser.
Macintosh users should optain the program
"WhatRoute" from: http://crash.ihug.co.nz/~bryanc/
(Freeware) or IPNetMonitor from
http://www.sustworks.com/
(shareware) to do network testing. For
this example we are going to use WhatRoute.
Launch WhatRoute and in the Host
field type: 206.117.4.1 and have
Ping selected from the first
pull down menu. Click Ping.
If
your DSL connection is down you will
see red stars (*
* *). If your connection is good
then you will see lines showing the
response time in millisecond's. See
example image below.
|
| 7. |
Trace
Route Test
If you can ping our router, but you
are unable to connect to our site or
a particular Web site then do a trace
route test.
For this example we are going to use
WhatRoute. Launch WhatRoute and in the
Host field type: 206.117.4.1
and have Trace selected from
the first pull down menu. Click Trace.
If
your DSL connection is down you will
see red stars (*
* *). If your connection is good
then you will see lines showing the
response time in milliseconds and you
will see Trace completed at the
end of your trace route. See example
image below.
|
| 8. |
Call
L A Bridge:
Call
L A Bridge at 310.228.3626, option 1. We will open a trouble ticket
and help you establish where the problem lies. If you have an
alternative Internet connection fill out an online trouble
ticket.
|